Terms and Conditions

Go Active Booking Policy

Cookie Policy

Richardsons Group website puts small files, known as cookies, onto your computer to collect information about how you browse the website.


Cookies are used to:

–           Measure how you use the website so the website and marketing campaigns can be updated and improved.

–           Remember notifications you have seen so you do not see them every time you have seen the website.

–           Remember preferences and searches parameters you have set to enable the search and compare functions on our website.

This website does not use cookies to personally identify you.


You will see a message on our website the first time we put cookies onto your computer.


The cookies we use:

ckms – This cookie is used to detect if we have shown you a message to state we use cookies.  (expires 3 months)


Google / Universal Analytics cookies

_ga      This helps us count how many people visit the website by tracking if you have visited before (expires 2 years)

_gat     This is used to manage the rate at which page view requests are made (expires 10 minutes)

_utmz – This tells us how you have reached the website.  (expires 6 months)

_utmt – This tells us what type of request you made of the website.   (expires 2 years)

_utmc – This calculates when you close the browser. (expires when you close your browser)

_utmb – This calculates the time you spend on the website. (expires 30 minutes)

_utma  This cookie works in the same way as _ga. (expires 2 years)


We also use google advertising cookies (_gads) to collect data about website traffic. We do not facilitate the merging of any personally identifiable data with data collected for Google Analytics purposes.


To find out more about the types of cookies we enable Google to place on our website please visit: http://www.google.com/policies/technologies/types/.


For more information, see the Google Analytics cookie statement. (https://developers.google.com/analytics/resources/concepts/gaConceptsCookies)


The session cookie

session – This cookie enables us to keep track of searches you have made and activities you have added to your basket whilst browsing the website. This cookie is required to use the search and basket functionality of this website.


If you object to cookies or want to delete any cookies that are already stored on your computer, you should follow the instruction for deleting existing cookies and disabling future cookies on you web browser or equivalent software. Further information is available at www.aboutcookies.org.

Security Statement

We use Secure Socket Layer software to serve our websites to encrypt data sent to and from which means your details cannot be read as the information travels over the internet. Our computer systems are all password protected and are protected by antivirus software as deemed suitable by our IT department and Data Protection Officer.


When entering a competition run by a Richardsons Group company we will collect your personal information.

Winners of the competition will receive their prize in Richardson's Holiday Vouchers unless stated otherwise by the specific terms of the competition entered. Vouchers may be used as full or part payment for a holiday booked direct with Richardson's Group via telephone or at our Marina or Holiday Park Receptions. Vouchers can also be used at Richardson's Day Boat Hire in Wroxham and at Richardsons Family Entertainment Centre. No photocopies of these vouchers will be accepted. Vouchers do not have a cash value and cannot be exchanged for cash. No change is given against vouchers. Booking terms and conditions apply.

When submitting photographs or original creative material to our competitions you confirm the material is your own original work and that you are the sole author and owner of the copyright on the photograph, and that no consent to any use of the photograph is required from any third party by you or, if applicable, by any other party to whom you give consent to use the photograph.

You agree that the photograph can be used by Richardson's Leisure Limited in the following specified circumstances:

– on Richardson's Leisure Limited printed marketing material.

– on Richardson's Leisure Limited websites.

– on Richardson's Leisure Limited social media web pages (Facebook, Twitter & Google+).

You do not expect any payment or reward for the use of the picture (apart from the initial prize from the entered competition if your entry is selected as a winning entry).


Website Details

We have taken care to ensure accuracy of our website. However, information and prices may have changed by the time you book. There may be small differences between the actual boat or other services and their description as we are always trying to improve services and facilities. We will endeavor to notify you of any material change or inaccuracy of which we are aware as soon as reasonably practical.

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